The present General Conditions of Sale relate to the trade with our customers for the sales and services presented on the site www.ruttc.com and, more generally, are applicable to the whole of the commercial documents emitted by our website.
Any order implies the preliminary consultation and the acceptance of these General Conditions of Sale, which are accessible constantly by a direct and permanent link on this site.
Order
You can place an order on our site by selecting the special Order Form in the "Contact" or simply write the order to the order@ruttc.com indicating the articles of your choice, required quantity and your name/surname (or company name), country and email. Upon this enquiry you will be sent the best commercial offer indicating the price and terms of delivery.
Payment
The payment is carried out:
- by bank card (VISA and MASTERCARD are accepted).
- by TT transfer
Delivery time and transport costs
All goods are shipped Internationally (worldwide) directly from Moscow, Russia.
In spite of the fact that our goods are made in different regions and cities, all the goods are examined before shipping and duly packed at our office in Moscow.
We can deliver our goods to all the countries worldwide using Russian Post (International Air Mail). The parcel will have a special tracking number, which you will be able to trace at https://www.pochta.ru/tracking.
Approximately delivery to Europe countries is around 2 weeks, to the South and North America and Australia usually it takes about 3 weeks.
Shipping costs depend upon the weight of the parcel and they are calculated individually upon the order receipt.
If you need a fast delivery we can offer UPS express service, it will cost more than Russian Post but it will be much faster (from 5-to 10 days worldwide) and you will be able to trace the your parcel at https://www.ups.com/.
Attention!
Upon arrival of the goods you can be requested by the customs to pay taxes if applicable. Please contact straightly to the customs for more information. The refusal to pay local taxes won’t be accepted as a legitimate reason to return the packet and to refund of your order.
Return policy
All the goods are thoroughly examined before shipping. If you find some faults in goods that you received then you have to inform our company about it by e-mail providing photos of the damages and details within 3 days after the receipt confirmations. Your claim will be considered within 7 days.
Then you need to return received items by regular mail at your expenses. The items should be returned in new, unused condition, and returned in their original package.
After receiving the item back we can offer you the following ways:
- Return your money back
- Exchange the item into a similar one. But we would like to inform you that some of our goods are unique and it is impossible to replace the exact one, but we can offer a similar item.
If a product does not correspond to your wills, you can send it back within 7 days after the date of reception of the product for us to turn over it for an exchange or a refunding.
Privacy Policy
The personal information we collect may include your name, title, company or organization name, address, e-mail, phone. We will use this information only for the internal purposes of our company, keep it confidential and won’t share it with the third parties.
Disclosure of Information
RUTTC reserves the right at all times to monitor your use of this site. However, RUTTC will never provide your personal information to third parties without your express permission except in instances where such disclosure is necessary to process transactions or provide services that you have requested, or when RUTTC is compelled to do so to satisfy any applicable law, regulation, legal process or governmental request or to protect its rights or a third party's safety.
Collection and Use of Information
It is the policy of RUTTC (our "Site") to keep your personal information private and secure. When you make a purchase from our Site, we use this information only to process your orders, keep you updated on your order status and personalize your shopping experience.