- Delivery time and transport costs
All goods are shipped Internationally (worldwide) directly from Moscow, Russia.
In spite of the fact that our goods are made in different regions and cities, all the goods are examined before shipping and duly packed at our office in Moscow.
We can deliver our goods to all the countries worldwide using Russian Post (International Air Mail). The parcel will have a special tracking number, which you will be able to trace at https://www.pochta.ru/tracking
Approximately delivery to Europe countries is around 2 weeks, to the South and North America and Australia usually it takes about 3 weeks.
Shipping costs depend upon the weight of the parcel and they are calculated individually upon the order receipt.
If you need a fast delivery we can offer UPS express service, it will cost more than Russian Post but it will be much faster (from 5-to 10 days worldwide) and you will be able to trace the your parcel at https://www.ups.com/
Upon arrival of the goods you can be requested by the customs to pay taxes if applicable. Please contact straightly to the customs for more information. The refusal to pay local taxes won’t be accepted as a legitimate reason to return the packet and to refund of your order.
In case you are worried about the delivery, we can discuss the possibility to insure it. (But damages and losses occur very seldom).
For expensive goods such as blankets or bed linen we offer to deliver them by UPS express.
- Personal information
The personal information we collect may include your name, title, company or organization name, address, e-mail, phone. We will use this information only for the internal purposes of our company, keep it confidential and won’t share it with the third parties.